How do I return an item?
1. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. For exchanges, customer will be responsible for the shipping cost to and Live 4 Bikes, and back to the customer. Items must be in "new, unaltered and unused condition."
2. Definition of new, unaltered and unused condition is:
-without showing signs of wear or damage in any way
-within 7 calendar days of the delivery date (after 7 days no returns are allowed)
-must not be a special order or a custom order
-unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please e-mail us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
3. Refunds are contingent upon inspection of item(s) once we receive it.
4. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
5. 1 year warranty will only be applied when bike is assembled by your local bike shop. Any issues will not be addressed unless proof of assembly by a bike shop is provided.
6. Customer is responsible for all shipping costs.
- Custom Fixie